Connect Paper Plus
T&Cs and Policies
Terms and Conditions
Effective Date: November 2025
Company: Connect Paper Plus
ABN: 67 1366 977 40
Welcome to Connect Paper Plus! By using our website https://connectpaperplus.com.au and placing an order, you agree to these Terms and Conditions.
1. Who We Are
Connect Paper Plus supplies nappies, baby wipes, toilet paper, hand towels, and other childcare essentials, sold in full cartons. We only deliver within Australia.
2. Orders
- All orders are subject to availability.
- We may cancel or refuse orders at our discretion.
- Product images are for illustration only; actual products may vary slightly
3. Pricing & Payment
- Prices are in AUD and include GST unless stated otherwise.
- Payment is required at the time of order.
- Prices may change, but you will only be charged the price displayed when you place your order.
4. Delivery
- We deliver within Australia only.
- Delivery times are estimates and may vary.
- Risk passes to you upon delivery. Please check your goods when they arrive.
5. Returns & Refunds
- Returns and refunds follow our Returns Policy.
- Opened or used products cannot be returned unless faulty.
6. Accounts
- If you create an account, you are responsible for keeping your login details secure.
- Notify us immediately if your account is used without permission.
7. Intellectual Property
- All website content (text, images, logos) belongs to Connect Paper Plus or its partners.
- You may not use content without permission.
8. Liability
- We are not liable for any indirect loss or damage arising from using our website or products.
- Your statutory rights under Australian Consumer Law are not affected.
9. Privacy
- We handle your personal information according to our Privacy Policy.
10. Governing Law
- These terms are governed by the laws of N.S.W, Australia.
- Any disputes must be resolved in the courts of N.S.W.
11. Contact Us
Connect Paper Plus
Email: support@connectpaperplus.com.au
Privacy Policy
Effective Date: November 2025
Last Updated: November 2025
Connect Paper Plus respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us.
1. Information We Collect
We may collect the following types of personal information:
- Your name, email address, phone number, and postal address
- Billing and payment information (processed securely via third-party payment providers)
- Order history and preferences
- Account login details (if applicable)
- Information automatically collected through cookies, analytics, and your device/browser
We only collect personal information that is reasonably necessary for our business activities.
2. How We Collect Information
We collect information when you:
- Make a purchase or create an account on our website
- Subscribe to our newsletter or marketing updates
- Contact us for support or customer service
- Participate in promotions, surveys, or giveaways
- Browse our website (using cookies or analytics tools)
3. How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Communicate with you about your purchases or enquiries
- Send marketing and promotional materials (you may opt out anytime)
- Improve our website, services, and customer experience
- Prevent fraud or unauthorised activity
- Comply with legal and regulatory obligations
4. Marketing and Communication
We may send you emails about new products, promotions, or updates.
You can unsubscribe at any time by clicking “Unsubscribe” in our emails or contacting us at support@connectpaperplus.com.au.
5. Sharing Your Information
We may share your information with trusted third parties who assist us in operating our business, such as:
- Payment processors (e.g., Stripe, PayPal)
- Shipping and logistics partners
- Website hosting and analytics providers
We do not sell, rent, or trade your personal information.
Third parties must handle your data in compliance with Australian privacy laws.
6. Security of Your Information
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.
All online transactions are processed using secure, encrypted connections (SSL).
However, no online service is entirely risk-free, and you acknowledge that you share information at your own risk.
7. Cookies and Analytics
Our website uses cookies and analytics tools (e.g., Google Analytics) to enhance your browsing experience and analyse site performance.
You can disable cookies through your browser settings, but some site functions may not work correctly.
8. Access and Correction
You may request access to, or correction of, your personal information by contacting us at privacy@connectpaperplus.com.au.
We will respond within a reasonable timeframe, as required by law.
9. Overseas Data Transfers
Some service providers may store or process your data outside Australia.
We ensure these providers comply with standards comparable to the Australian Privacy Principles.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
11. Contact Us
For privacy enquiries, complaints, or data requests, please contact:
support@connectpaperplus.com.au
Shipping Policy
Effective Date: November 2025
At Connect Paper Plus, we are committed to delivering your order efficiently and securely.
We currently ship only within Australia, and all products are sold in full cartons.
Order Processing
- Orders are processed within 1–2 business days once payment has been confirmed.
- You will receive an order confirmation and a tracking number once your order has been dispatched.
Delivery Times
- Standard delivery typically takes 2–7 business days, depending on your location within Australia.
- Remote or regional areas may experience slightly longer delivery times.
Shipping Partners
We use reliable national courier and freight services to ensure your order arrives safely and on time.
Delivery Details
- Orders are delivered to the address provided at checkout.
- Please ensure all delivery details are accurate, as we cannot be held responsible for delays or non-delivery due to incorrect information.
- Note: We cannot deliver to PO Boxes for full-carton or bulky items.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery address, carton weight, and volume.
For special delivery instructions or bulk orders, please contact our team at support@connectpaperplus.com.au before placing your order.
Return & refund policy
Effective Date: November 2025
At Connect Paper Plus, your satisfaction is our top priority.
We follow the Australian Consumer Law (ACL), which guarantees your rights to a replacement, repair, or refund in certain circumstances.
Your Rights Under Australian Consumer Law
You are entitled to a replacement, repair, or refund if the item you purchased:
- Is faulty, damaged, or defective.
- Does not match the description or what you ordered; or
- Fails to perform as promised.
Return Conditions
- Return requests must be made within 7 days of receiving your order.
- Items must be returned in their original packaging, in unused and resalable condition, unless faulty.
- Returns are not accepted for change of mind or incorrect ordering of full cartons.
Return Process
To initiate a return, please get in touch with us at support@connectpaperplus.com.au with:
- Your order number,
- A brief description of the issue, and
- Supporting photos (if applicable).
Our team will assess your request and provide return instructions. In the case of a confirmed fault or error, we will provide a prepaid return label or arrange collection.
Refunds
Once returned items are received and inspected, refunds will be processed to your original payment method.
Please allow 5 – 10 business days for the refund to appear in your account, depending on your financial institution.
For any questions about returns or shipping, contact our support team at support@connectpaperplus.com.au
Frequently asked questions
About Connect Paper Plus
Who is Connect Paper Plus?
Connect Paper Plus is an Australian-owned company supplying high-quality hygiene and paper products to childcare centres and families across Australia. Our range includes nappies, baby wipes, eco-friendly tissues, hand towels, and toilet paper, all compliant with Australian safety and hygiene standards.
Do you sell to childcare centres only?
While we primarily supply childcare centres, parents and families can also buy nappies, baby wipes, and paper products online through our e-commerce store.
Products & Quality
Are your nappies and baby wipes safe for babies?
Yes. All our nappies, baby wipes, and hygiene products are dermatologically tested, safe for sensitive skin, and meet Australian safety regulations. We focus on quality and comfort for every child.
Do you offer eco-friendly paper products?
Many of our hand towels, tissues, and toilet paper are made from recycled or sustainably sourced materials. Check product details for environmental certifications and sustainable sourcing.
Can I buy bulk nappies or wipes for my childcare centre?
Yes! We offer bulk purchasing options for childcare centres, including discounts on large orders and scheduled deliveries across Australia.
Ordering & Payments
How do I buy nappies & baby wipes online from CPP?
Simply browse our online store, add your items to the cart, and complete the checkout process. You’ll receive an order confirmation email once your purchase is processed.
What payment methods are accepted?
We accept Visa, Mastercard, PayPal, and other secure online payment options, all in Australian dollars (AUD).
Shipping & Delivery
Do you deliver nappies and baby wipes across Australia?
Yes, we provide nationwide delivery. Orders are usually dispatched within 1–2 business days. Metro areas typically receive orders in 3–5 business days, while regional deliveries may take longer.
How much does delivery cost?
Shipping fees depend on your order size and delivery location. You’ll see the final shipping cost at checkout before confirming your order.
Returns & Exchanges
Can I return nappies or wipes if I change my mind?
Due to hygiene regulations, we cannot accept returns of opened nappies, wipes, or other sanitary products. However, faulty or incorrect items can be returned within 7 days of delivery.
How do I request a refund or replacement?
Contact our customer support team at support@connectpaperplus.com.au with your order number and issue. We’ll process your refund or replacement quickly.
Contact & Support
How can I contact Connect Paper Plus?
Reach our friendly Australian customer support team via Email: support@connectpaperplus.com.au
We’re available Monday to Friday, 9:00 am–5:00 pm AEST to answer your questions about nappies, baby wipes, and paper products for childcare centres.
Contact
Darren Allard
Address
131/14 Loyalty Road, North Rocks. NSW, 2151
Custom order enquiry
Please fill out the form below and one of our friendly team members will be in touch as soon as possible.